Help & FAQ
Answers about your discount, raffles and this portal.
Employee Portal
Answer
Discount codes are for online orders at DTLR.com. Tap "Get my online code" on your dashboard (on a phone, "Online Code" at the bottom of the screen; on a computer, "Online Discount Code" in the menu). If you are eligible for a discount, you will be given the option to select an email address to deliver your coupon code to. Once approved, your code will be immediately sent. You don't need a code in a DTLR store: show your digital ID and a photo ID at the register.
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When using your discount online, during the checkout process simply enter your code into the "promo code" box in your shopping cart.
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If you lose the email which contains your coupon code, you may simply make another request. If your coupon code is unused and not expired, it will deliver the existing code. If that code is no longer valid you will be provided with a new one.
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Each transaction can be tracked and tied back to your account using your assigned unique code. As soon as a purchase is completed it will be marked on your account and your monthly balance will updated. You may view your monthly purchases in the portal on the dashboard page.
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You can request a password reset at: https://employees.dtlr.com/Account/ForgotPassword.
Enter your Employee ID and you will receive an email with instructions on how to reset your password. All password reset emails will be sent to the primary email address associated with your account. Password resets WILL NOT work for new users. You must first login using your default credentials which are outlined under the login form.
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You can access Workday Here. If you need assistance with obtaining your login information, please ask your manager or reach out to HR.
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In order to update your coupon delivery addresses, pleases edit your personal profile.
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Please reach out to HR and ensure they have been notified of your transfer. Once they make the change in your employee records it will automatically update in the portal.
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Your digital ID shows only while Workday lists you as a current employee. If you are working and still can't see it, ask your manager or HR to check your Workday record. Once it's corrected, the portal updates on its own.
Still have questions we didn't answer?
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If nothing above answers it, email the support team at [email protected].